A customer with a new product requirement will contact us. A Non-Disclosure Agreement (NDA) may be executed at this time to protect the customer's proprietary information. The customers requirements are reviewed to determine the best approach for developing the product based on the following information:
  • How quickly are prototypes required?
  • What are the functional requirements of the product?
  • What are the physical constraints of the product (size, weight, controls, indicators, connectors, etc.)?
  • What is the operating environment (temperature range, humidity, vibration, etc.)?
  • What power source will be used?
  • Are there any specific standards that the product must meet?
  • What countries will the product be sold in (what agency approvals are needed)?
  • How quickly are production units required?
  • How many units will be produced?
  • What is the cost target?
Once requirements are clearly identified with no outstanding technical concerns, a quotation to develop the product will be provided. The quotation includes a fixed price for development, and an estimated price for production. There is no charge to the customer for the product requirements review and quotation.

A feasibility study may be required prior to engaging in product development should there be unresolved technical issues. A no cost quotation would be provided covering the feasibility study.
 
Upon acceptance of the proposal, the customer issues a purchase order and provides the required deposit to commence the project. Depending on the nature of the project, there will be specific milestones that can include design reviews, acceptance tests, and deliveries.
 
Hardware delivered will be covered by a parts and labour limited warranty (subject to change according to quoted warranty and liability conditions).
 
Standard Terms
 
Generally, Microsym will quote a fixed price to deliver a product that meets a mutually agreed upon specification. We usually work with the customer to refine the specification prior to quoting the project. If the scope of the project is not known in advance Microsym may quote time and materials.
 
Payment of development projects is normally spread over the term of the project, including an up-front deposit. Payments are usually due upon certain milestones such as design reviews or deliveries. The customer assumes full responsibility for project financing. All orders are noncancellable and nonreturnable.
 
The intellectual property relating specifically to that project will become the property of the customer once the project has been paid for in full.
 
In all cases, the quotation provided to the customer will detail the specific terms and conditions that apply to that individual project.